Welcome to the most significant update in Hostex history. Version 5.0.0 marks our transition from a management tool to an AI-driven ecosystem. We are introducing HostGPT 2.0, along with a suite of professional features to help you scale your business with less effort.
We have completely rebuilt our messaging assistant to be more than just a chatbot. HostGPT 2.0 is now a context-aware specialist for guest communication.
Custom Knowledge Base: You can now "teach" AI using natural language. Give it the "insider secrets" of your property (like how to start the boiler or the best local coffee shop), and it will use that data to answer guests accurately.
Safety First (Sentiment Detection): The AI now monitors guest emotions. If it detects anger or a complaint, it will immediately stop auto-replying and notify you to take over.
Anti-Hallucination Policy: If the AI doesn't know the answer, it won't make one up. It will politely ask the guest to wait while it alerts you for help.
Context-Aware Engine: HostGPT now analyzes your real-time calendar, listing details, and full chat history before every response.
Multilingual Mastery: Communicate fluently in any language without ever leaving the Hostex inbox.
Small changes, big impact on your daily productivity.
New "Reservations" Command Center: We’ve added a dedicated "Reservations" tab to the main navigation for faster access to your booking data.
MTD (Month-to-Date) Reports: Generate financial reports that cover the current month up to the present day with a single click.
Calendar Visual Styles: Customize how bookings are displayed on your calendar to suit your workflow.
Customized Finance Categories: You can now hide default income and expense items when setting up your finances, keeping your dashboard focused only on the categories you actually use.
Enhanced Booking Widgets Branding: New settings for logos and icons make your direct booking widgets look even more professional.
Flexible Inbox UI: The message input box in your Inbox is now resizable, giving you a better view when drafting long responses.
Guest Contact Updates: You can now manually edit a guest's email address directly within the reservation details for better communication management.
Optimized Listing Linking: We’ve simplified the process of connecting your listings across multiple OTAs.
Interactive Booking Notes: An improved interface for internal notes ensures your team never misses a detail about a guest’s special request.
Streamlined Automation Setup: Creating and managing automation rules is now faster and more user-friendly.
Open API Expansion: Developers can now modify reservation information via the Open API, including booking status, basic info, pricing, check-in details, and guest tags/notes.
To access these features, log in to your Hostex dashboard. If you are a new user, don't forget that HostGPT 2.0 includes a free trial quota so you can experience the future of messaging today.
The “Allow Non-Continuous Bookings” feature is designed for hosts using Hostex’s multi-inventory management for Airbnb listings. While Airbnb doesn’t natively support multiple units under one listing, Hostex enables this through its Room Type Management. This feature handles bookings where consecutive nights are available across different physical properties within the same room type.

When enabled, the system will accept Airbnb bookings for consecutive nights even when inventory is distributed across different properties:
The system will close the specific dates on all affected properties’ calendars
The following note will be added to blocked dates: “Closed for Non-Continuous Booking”
The reservation will be placed in your Reservation Box for manual allocation
After acceptance, you must immediately:
Option A (Recommended): Rearrange other bookings to create continuous availability in one property, then allocate the reservation from the Reservation Box
Option B: Communicate with the guest about potentially staying in different properties for different nights (if acceptable)
This feature is disabled by default; enable it only if you understand the implications
Exclusively applies to Airbnb listings synchronized through Hostex
Requires prompt action after booking acceptance to avoid calendar conflicts
Hostex is not responsible for complications arising from improper management of these bookings
Warning: This is an advanced feature intended for experienced hosts who can actively manage their calendar allocations. Do not enable if you cannot monitor and adjust bookings promptly.
This update focuses on deep integration with Airbnb’s latest API features, giving you more granular control over your booking rules and listing performance directly from Hostex.
New Seasonal Rules Support: You can now manage Seasonal Rules for your Airbnb listings within Hostex. This allows you to set specific pricing and stay requirements for different times of the year, ensuring your strategy adapts perfectly to peak and shoulder seasons.
Expanded Availability Windows: We have added more flexibility to your booking settings. You can now access expanded "Max Days Notice" options, giving you finer control over how far in advance guests can book your property.
Airbnb Opportunity Alerts: Hostex now helps you improve your listing's performance by identifying "Opportunities" directly from Airbnb. If your listing has areas for improvement—such as photos, titles, or descriptions—a new "Opportunities" button will appear in your Connected Accounts dashboard.
Clicking the opportunities button will reveal specific suggestions to help boost your search ranking and conversion rates on Airbnb.
We are excited to announce the latest updates to Hostex. This release focuses on smarter inventory management, enhanced hardware integration, and more granular control over your daily operations.
Automatic Closure for Non-Consecutive Inventory: The system now prevents overselling when a multi-day booking cannot be placed in a single room. If availability is fragmented across different units, Hostex will automatically close those dates to protect your operations.
Stay Extension Notes: You can now add notes while extending a stay. These will be automatically appended to the original booking notes for seamless tracking.
Booking Rule Visibility: You can now customize the display of booking rule icons directly on your multi-calendar for a quicker overview.
Multi-Lock Support: You can now assign multiple smart locks to a single room. Accordingly, your Digital Guest Guide will automatically display access information for all connected locks.
Custom Code Expiry Logic: We added a new security option for smart lock codes. If enabled, the system will automatically delete the guest's code as soon as they check out, even if the original expiry time has not been reached.
Enhanced Reservation Box: We added powerful search and filter functions to the Order Box. You can now locate specific bookings in seconds.
Bulk Deletion for Amortized Transactions: When deleting an income or expense item that has been split across multiple months (amortized), the system now prompts you to delete all related entries at once. This ensures your long-term accounting remains accurate with a single click.
Deposit Adjustments: Any changes made to security deposit amounts can now be applied to all existing reservations where the deposit has not yet been collected.
Task Flexibility: You can now modify the "Task Type" even after a task has been created.
Filtered Guest Lists: You can now filter your guest database by booking channel. This allows you to target marketing efforts or review guest history based on specific platforms.
Improved Inbox Transparency: The inbox now displays the specific username (e.g., sub-account name) of the person who sent a message. (This internal detail remains invisible to the guest.)
Sub-account Security: Sub-accounts no longer have default permission to edit automation rules created by the master account. The master account must explicitly grant this "Edit" permission.
Enhanced Data Copying: You can now copy various guest details directly from the Order Details page with one click.
Real-Time Calendar Filters: We added more filtering options when viewing live room status on the calendar.
Better Note Interaction: The reservation notes interface is now more intuitive and supports image uploads for visual documentation.
Message Translation: Hostex now supports the translation of outgoing messages sent by the host.
Refined Automation: We added more conditional logic options to automation message rules for even more precise guest communication.
To keep your hosting operations running smoothly, Hostex has completed a required update to align with Airbnb's latest system improvements. This update ensures ongoing compatibility for your messaging and review features.
We've seamlessly updated our connection with Airbnb across three main areas to match their new technical requirements:
Sending Images: Airbnb has improved the way images are sent in messages. The old method is no longer supported, and all images are now sent through a more reliable upload process.
Message Organization & Translation: Airbnb has added better support for threaded replies (making conversations clearer) and for identifying translated messages in their system.
Guest Reviews: When a guest leaves a review with a rating below 5 stars, Airbnb now requires a more specific category tag to explain the reason (e.g., "cleanliness," "communication").
Absolutely nothing.
Our team has handled all the technical updates on our end. You do not need to take any action or change how you use Hostex. Everything continues to work exactly as you expect.
Thank you for trusting Hostex. We're here to ensure your tools work flawlessly, so you can focus on your guests.
We’re excited to introduce our latest integration with Turno, giving you seamless access to professional vacation rental cleaning and turnover services.
Through this partnership, you can automate cleaner scheduling and tap into Turno’s trusted local network of cleaning professionals.
Step-by-step to make the integration:
Log in to your Turno account.
Go to the integration settings.
Find Hostex, click “Connect.”
You will be redirected to the Hostex authorization page, and then click on “Authorize.”
After authorization, you’ll be redirected back to Turno to select the property you want to link.
Need Help?
If you encounter any issues during setup, please use the chat feature located in the bottom right corner of the Turno website to contact their support team.
We’re excited to announce Hostex 4.23.0, featuring internationalized booking site capabilities and enhanced refund flexibility to help hosts better serve global guests while streamlining operations.
Your direct booking site now supports multi-language, multi-currency, and localized unit displays to match guest preferences seamlessly.
13 Languages: English, Deutsch, Español, Français, Italiano, Português, Русский, 日本語, 한국어, 繁體中文, 简体中文, ไทย, العربية.
Guests can select their preferred language when browsing your site.
In addition to system UI, guests can choose to translate listing titles, descriptions, and reviews.
AI-powered real-time translation ensures maximum accuracy.
Guests can switch to any global currency.
Prices are calculated based on real-time exchange rates.
The system automatically displays the local currency based on the guest’s location, while manual switching is also available.
Note: Displayed amounts are estimates only; final payment is charged in the host’s original pricing currency.
Supports both metric and imperial measurements.
Bed dimensions will be displayed in the guest’s local unit preference based on their country.
Hosts can now issue custom partial refunds for a direct booking at any time before or during the stay (upcoming or in-progress reservations).
Flexible Refund Amounts: Set any partial refund value (not limited to fixed amounts).
Multiple Operations: Refund the same reservation various times as needed (e.g., partial refund for early check-out + additional compensation).
📚 For step-by-step instructions, see: Booking Site Refunds Help Doc
To align with diverse property rules, hosts can now set a custom default start time for tasks (e.g., "Start cleaning at 10:00 AM" instead of the system default).
Have questions? Contact us at contact@hostex.com or visit our Help Center.
We’ve just rolled out version 4.22.1 of the Hostex web platform, featuring new integrations, enhanced account security, and smarter automation tools.
SwitchBot Smart Lock Integration
You can now connect your SwitchBot smart locks to Hostex for streamlined guest access and automation.
Booking Site Preview Support
Preview your Bookingsite before publishing—see how your listing appears to guests and fine-tune it with confidence.
Two-Factor Authentication (2FA)
Protect your Hostex account with 2FA. Just click the profile icon in the top-right corner, open My Account, and enable it.
Task List Optimization
Improved clarity of the Next Booking field in the task list, helping teams better understand upcoming schedules.
Smarter Gap Management Logic
If a calendar gap is longer than the defined threshold and the minimum stay within the gap is also greater than the threshold, Hostex will now skip making changes to avoid overriding intentional settings. Learn more →
Thanks for using Hostex!
As always, we’re working to help you automate smarter and host better.
We’re excited to release Hostex 4.22.0, a major update that brings full compatibility with Airbnb’s latest API—unlocking powerful features to help you manage more efficiently and boost your bookings.
Here’s what’s new:
Airbnb’s New Listing Promotion now available for new Airbnb listings, allowing you to apple a 20% discount on the first 3 bookings for new listings to attract early guests faster.
You can now create non-refundable pricing options directly within Hostex. Offer guests a discounted rate in exchange for a non-refundable policy. Helping you drive more bookings while minimizing cancellation risks.
Learn more →
You can set offline security deposits for your Airbnb listings within Hostex. Guests will see the deposit details during booking, and you can collect it in person or through Hostex at check-in.
Learn more →
This version is all about greater flexibility, more control, and a smoother Airbnb hosting experience.
Try now and take full advantage of the latest Airbnb features—seamlessly integrated with Hostex.
We're excited to announce the Hostex + Clearing integration, which creates a seamless connection between your property management operations and AI-powered financial management.
Clearing is an AI-powered trust accounting and bookkeeping automation platform built for Short-Term Rental operators. Property managers utilize Clearing to reconcile reservation revenue, streamline expense management, and generate accurate financial statements for owners, management, and co-hosts, ultimately closing their books faster with complete financial clarity.
Eliminate manual data entry – Bookings flow automatically from Hostex to Clearing
Real-time financial workflows – Trust accounting and reporting now sync with live booking data
Automated owner statements – Generate accurate financial reports based on actual revenue, bank transactions, and categorized expenses
End-to-end reconciliation – Track every property's revenue, fees, and costs with full audit trails
The Hostex + Clearing integration creates a fully automated back-office, connecting day-to-day operations with clean, audit-ready financials. From upsells and reimbursable expenses to monthly payouts and statements, this integration helps modern STR managers scale smarter and faster.
Click here to view integration steps for Connect Clearing with Hostex.
Clearing is a Financial Technology Company, not a bank.
We’re thrilled to announce a new integration between Hostex and BetterSTR, the smart digital guidebook platform designed to elevate your guest experience.
With this integration, your reservation data from Hostex automatically syncs to BetterSTR—so each guest receives a personalized digital guide that includes:
Custom check-in and check-out times
Smart lock codes (based on the guest’s phone number)
Key property details, appliance instructions, and more
Optional video walkthroughs, weather updates, and local activity widgets
You can even generate shareable links and QR codes for specific content—perfect for printing and placing around the home.
This integration makes it easier than ever to deliver seamless, 5-star guest experiences while reducing repetitive messaging and manual updates.
📘 See Help Doc for setup instructions.
We’re thrilled to announce Hostex’s new integration with Alertify, a cutting-edge smart monitoring platform designed to revolutionize short-term rental property management. This powerful partnership empowers hosts to proactively prevent property damage, resolve guest conflicts, and maintain compliance—all while prioritizing guest privacy.
Alertify is a smart monitoring platform designed for short-term rentals.
Using discreet, privacy-safe sensors, Alertify detects noise, cigarette smoke, and overcrowding in real time—helping hosts and property managers prevent parties, damage, and neighbor complaints.
Trusted by thousands of operators worldwide, Alertify empowers you to step in early and protect your property without compromising guest privacy.
With this update, you can now connect Hostex to Alertify to:
Automatically sync guest information for every booking
Link reservations to the correct units in Alertify
Enable proactive guest alerts when excessive noise or indoor smoking is detected
Auto-fill after-incident reports with guest data—saving time on claims and documentation
Reduce Risk: Mitigate neighbor complaints and property damage with proactive monitoring.
Save Time: Automate guest communication and reporting workflows.
Scale Confidently: Compatible with multi-property portfolios of any size.
👉 See Help Guide for full setup instructions.
Hostex is committed to empowering property managers with AI-driven tools for smarter, safer operations. 🌟
Hostex 4.21.0 introduces a brand-new Search Widget for your Direct Booking Site, allowing you to embed an Airbnb-like search experience directly on your website.
Key Features:
Seamless Search Integration: Embed a fully functional search bar on your homepage, enabling guests to search your listings without leaving your site.
Airbnb-Style Results Page: Guests get a familiar, user-friendly search results page with filters, availability, and pricing, just like Airbnb.
Customizable Redirect: Clicking a listing redirects guests to your preferred page (e.g., a Hostex booking widget-enabled property page).
Theme Customization: Adjust colors and styling to match your website’s design while keeping consistency with your booking widget.

This update enhances your website’s booking experience, reducing dependency on third-party platforms while keeping usability intuitive for guests.
See our Help Guide for step-by-step instructions on setting up the Search Widget.
Beyond the Search Widget, we've added 50+ new features – explore the full update here.
We're excited to announce Hostex 4.21.0, which brings significant improvements across all aspects of your short-term rental management.
This update focuses on improving automation, guest experience, and operational efficiency while maintaining a seamless direct booking flow.
Airbnb Review Sync: Positive reviews from Airbnb now automatically sync to your Hostex Bookingsite and Google Vacation Rentals
Facility Synchronization: Your amenities and services now sync seamlessly to Google Vacation Rentals
Lodging Categories: Added standardized lodging categories for better listing classification
Pet Fee Optimization: More flexible pet fee configuration options
Design Flexibility:
Hero section titles and subtitles can now be left empty
Dedicated footer logo upload with multiple size options
Smart Date Display: Listings now show the nearest available check-in dates by default
Faster Loading: Optimized image sizes for improved page load speed
Mobile Improvements:
Swipe navigation for Hero images on mobile devices
Redesigned footer layout for better mobile usability
Auto-Welcome Messages: Hosts receive automatic welcome messages when guests initiate conversations for the first time
Flexible Pre-Check-in Rules: New option to control message triggering based on days remaining before check-in
Weekly Schedule Triggers: New "Specific day of week in given month" trigger condition
Gap Rule Application: Choose whether to apply new gap management rules to all existing bookings
Custom Channel Support: Expanded channel options in automation settings
Media Guidance: Clear indicators showing which channels support image attachments
Cancellation Filtering: Dedicated filter for canceled bookings in the reservation list
Advanced Date Filtering: Combine date ranges with booking status filters in the reservation list
Bulk Cancellations: Mass cancellation capability for bookings for multiple rooms
Custom Deposit Refunds: Configure deposit refund timing to match your policies
Custom Check-in/Out Times: Set property-specific check-in and check-out hours
Enhanced Guest Details: View guest nationality and timezone information in the guest list
Refined Team-Account Permissions: Updated permission system for better team management
Brand Logo Integration: Upload your logo to appear in owner reports and automated emails
Improved Sellable Nights Calculations:
Calculated from the earliest booking date (or property creation)
Stopped counting days after property deletion
We’re excited to introduce Hostex v4.20.3. This release includes two major integrations designed to streamline your short-term rental operations:
1. Jervis Systems
Automate guest access and manage smart home devices across one or more properties with Jervis Systems.
Now you can connect Hostex with Jervis to:
• Automate door access for guests
• Remotely control supported smart home devices
• Enhance property security and guest experience
👉 Explore supported devices: https://www.jervis.systems/devices
2. Hostkit (Portugal Only)
Simplify compliance and administration for your Portuguese properties.
The Hostkit integration enables:
• Automatic invoicing and Modelo 30 submissions
• Online check-in and SEF/AIMA reporting
• City tax automation, INE & COPE reporting
• Expense tracking, payments, smart lock integration, and more
👉 Learn more: https://hostkit.pt/
These integrations help you work smarter, stay compliant, and offer a seamless guest experience.
As always, we’re here to support your growth, one automation at a time.
We are excited to announce the release of Hostex version 4.20.1 & 4.20.2. These updates focus on enhancing the user experience on the dashboard with a series of detailed optimizations. Here are the specific changes:
Simplified Tab Navigation: Adjusted tab order (Check-ins, Check-outs, Tasks, New bookings) for a more intuitive workflow.
Date Filter Consistency: Date filters now stay active when switching between Check-ins, Check-outs, Tasks, and New bookings tabs.
Customizable Views: Added a "View" button in Check-ins and Check-outs lists to toggle displayed columns (e.g., guest names, booking references).
Auto-Sorted Check-In/Check-Out Times: Check-ins and Check-outs lists now sort entries by check-in/check-out time (earliest first) by default.
Next Booking Details: Check-ins, Check-outs, and Tasks lists show next booking dates, guest names, and remarks. Click "More" to view full booking details.
Time Selection for Bookings: Set check-in/check-out times directly in Check-ins and Check-outs lists (interface matches Messages > Orders).
Guest Count Display: The "All reservations" list now shows guest counts per reservation for better occupancy tracking.
Inbox Search: Search by guest phone number or email to find all related conversations.
Automation Error: Clearer reasons for skipped automation actions (e.g., "Rule deactivated", "Empty message content") in the reservation details.
Booking Site Currency Editing: Adjust currency during booking site configuration for multi-currency support.
Property Reactivation Fix: When reactivating a property, availability closed for bookings is preserved to avoid unintended availability.
We’re thrilled to announce Hostex 4.20.0—a transformative update crafted directly from your feedback!
Based on thousands of user requests, this release delivers 20+ new features and refined workflows to empower teams with smarter permissions, streamlined calendar management, and enhanced multi-platform controls.
Security Deposit Management: Control view and edit deposit permission (default: restricted).
OpenAPI Access: Control API page visibility and token CRUD permission.
Manual Booking Creation: Control the creation of manual reservation permission.
Booking Rate Visibility: Restrict access to Booking.com remarks if permission is disabled.
Financial Reporting: Restrict access to Transactions for a reservation if permission is disabled.
Reservation Box Access: Restrict access to reservations in the Reservation Box if permission is disabled.
Others: Allow team accounts to customize the booking styles on their calendars independently.
Filter by Booking Status: View reservations by status (Confirmed/Cancelled/Refunded/etc.).
Unified Overview: Merge display for New Bookings, Check-Ins, Check-Outs, and Security Deposits.
Sync Anomaly Detection: Highlight dates with synchronization issues.
Reservations Search: Find reservations quickly via the search feature.

Booking.com Add-On: Display child age details in reservation remarks.
Hourly Reservations: Expand view by default.
Security Deposit Timing: Adjusted to 2 hours post-checkout for hourly bookings.
Bulk Export: Export guest ID documents in bulk from booking lists.
Post-Association Warnings: Enhanced prompts for property linkings.
Booking.com Setup Alerts: Clarified initial connection requirements.
Account Disconnection Notices: Improved termination confirmation process.
Manual Lock Code Entry: Better guidance for password input.
Airbnb
Currency customization
Cancellation policy customization
Seasonal min-stay / day-of-week min-stay restrictions
Pet fees are adjustable per pet/night
Trip.com
Min/Max stay duration settings
Closed dates for arrival/departure
Advance booking requirements
Vrbo
Closed dates for arrival/departure
Smart Filters: Enhanced channel/account selection in automation rules.
No Clean Tasks for Reservation Box: Exclude these bookings from auto-cleaning.
Shortcode Customization: Improved shortcode logic in messaging.
Retry Notifications: Optimize the retry notification after the automated review sending fails.
Timestamps in Chat: Added timestamps to every conversation thread.
Statistics Filters: Support marking-based data segmentation.
Property Grouping: Added "Unassigned" filter option.
Check-In Guide: Improve the display when the password is unavailable.
Price Display: Optimize price display for long numbers.
We are excited to announce the release of version 4.17.0, featuring the new Guests Screening and Risk Management functionality powered by Truvi (formerly SuperHog).
This feature is designed to help you identify potential risks associated with guests and receive a certain level of compensation in case of incidents.
Enable Risk Management: Uncover potential risks related to guests and gain compensation in the event of incidents.
Guest Risk Level Labels: Upon activation, your guests will be categorized as “Approved,” “Flagged,” or “Rejected,” indicating their risk levels.
Variable Compensation: The compensation you receive in case of incidents will vary based on the guest's risk level.

For more information, please learn more here: Guest Screening.
What’s New ✨
Added HostGPT control toggle to enable/disable this feature.
Locked reservations now continue syncing real-time status updates.
The Tasks list displays notes for the "Next Booking" field.
Exported Tasks files now include Next Booking details.
Added cancellation timestamps and guest emails to Booking lists exports.
Phone numbers now show country origins in the Guest lists exports.
Streamlined condition setup for creating automation rules.
Statistics now adapt display formats for different currencies.
Added option to hide guest count selector in Check-In Guide global settings.
New system notifications trigger when creating manual bookings.
Check-Out Confirmation Pop-up: Guests now see a confirmation dialog when clicking "Check-Out" in the check-in guide, reducing accidental actions.
Clickable Links in Notes: Hyperlinks within notes (e.g., property rules, messages) are now clickable and directly open in new tabs.
Shortcode Date Formatting: ✔️ Check-in/checkout dates in messaging templates (e.g., automated emails, chat) now display the full year (e.g., "15 Oct 2024") for clarity.
Bulk Pricing & Rule Updates: ✔️ Property/room names are fully displayed during bulk edits to prevent misselection.
Channel Order Room Change Alerts: Hosts receive notifications when a channel-managed booking (e.g., Airbnb) requests a room/unit change.
Property/Room Sorting: Lists now show complete names of properties, rooms, or unit types during sorting to avoid ambiguity.
Booking Website Fee Breakdown: Redesigned the "Fee Details" section for reservations to improve transparency and readability.
Airbnb Connection Guidance: Updated in-app prompts and error messages for smoother Airbnb integration setup.
Subscription Activation Reminder: A pop-up now shows the effective date of a subscription plan before payment confirmation.
Subscription Icon Refresh: Replaced the subscription status icon for better visual consistency.